Serendipity Cottage is a holiday rental home business.
We arrange the booking and provision of holiday rental accommodation.
We reserve the right to amend Serendipity Cottage’s details and prices quoted on the internet
due to error or omission. In this unlikely event, you will be notified immediately and may
cancel your provisional booking accordingly.
Booking
To secure your holiday dates a valid credit card is required to guarantee the booking. If your holiday is within 6 weeks of the start of your holiday the full amount must be paid. The booking is confirmed once we have
sent you a booking confirmation (usually by email).
Full payment
Full payment is due 6 weeks before your holiday starts, at which point your payment can be paid by Credit Card or Bank transfer. You and your fellow guests must keep the property clean and in good order and will be re-sponsible for any damages or breakages. During the period of occupation, you are responsible for the care of Serendipity Cottage and its contents.
It is expected that you treat the cottage with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds.
Cancellation
If we can re-book any cancelled dates we will refund you all monies paid minus a £40 administration fee and any financial or other discounts/offers made in order to secure a new booking. Again, we strongly urge you to ensure you have adequate travel insurance in place.
Once a booking has been confirmed by Serendipity Cottage it can only be changed to different dates by treating the original booking as a cancellation.
We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid.
We are not under any other liability if such a cancellation occurs.
Force Majeure
We cannot accept liability or responsibility for any alterations,
delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.
Dogs
We welcome 2 dogs of all breeds to stay free of charge, £25 for an extra dog. Maximum of 3.
We require you to advise us of the dog breed and only dogs mentioned on the booking will be allowed to stay. They must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea prevention treatment and well behaved. Your dogs are permitted on the sofas in the property provided owners bring throws with them however we request that they do not go up to the first floor. It is their holiday as well and we ask that they are never left unattended at Serendipity Cottage.
Guest conduct, safety and belongings
Only guests listed on the booking confirmation are allowed to stay at Serendipity Cottage. No more than 4 people and 1 baby/toddler may stay in the cottage.
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times.
As the Owners of Serendipity Cottage we are not liable to you the guest or any member of your party, including your dogs for any injury, loss or damage to your property or person, however caused.
You should ensure that all personal possessions are removed on departure from the property. Our housekeepers to Serendipity Cottage reserve the right to dispose of any personal belongings after your departure day without any further reference to you.
Serendipity Cottage is a non-smoking, non-vaping property.
Special requirements
If you have any special requirements or medical needs for either you or your fellow guests or your dogs included on the booking form, please don’t hesitate to email us prior to booking. We will be able to answer any questions and help you establish if Serendipity Cottage is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests or requirements. In those cases it is your decision if you feel Serendipity Cottage is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.
Third Party Providers
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible, should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/ broadband etc.) we cannot be held responsible for the services to Serendipity Cottage. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in our rural area. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.
Privacy Statement - We are committed to protecting and respecting your privacy.
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with.
It also explains how you can request information held about you.
Serendipity Cottage collects information about you (our guest) to:
Process your booking
Communicate throughout the process of booking and managing your holiday experience.
Carry out our obligations arising from any contracts entered into by you and us
Seek your views or comments on the services we provide
Notify you of any changes to our services
Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
Analyse and review and for marketing purposes of Serendipity Cottage.
How do we treat your information?
All details you give to Serendipity Cottage at any time will be kept for the period of your booking/holiday and will be destroyed after 21 days after your last day of your holiday. We keep your information securely and do not share this information with any other parties.